Box Office Policies
The box office will open for pre-performance sales one hour prior to each performance. Tickets to the upcoming performance are the only tickets sold during this hour.

• Beginning April 1, 2010, there is a $1 per ticket "convenience" fee charged for all sales, whether online, by phone, or in person.
• Payment is required at the time of order. The box office can not accept reservations and does not form waiting lists.
• All sales are final. Tickets can not be refunded and only season subscribers may exchange tickets for another event if available.
• All ticket holders (season subscribers and individual ticket purchasers) may exchange seats for the same performance to accommodate unforeseen needs such as additional guests or an injury that requires aisle or accessible seating.

Groups of 10 or more can receive a 10% discount off the regular ticket price for Page Series events by contacting the box office manager in advance of the sale. Because student and senior citizen tickets are already discounted, the group rate discount cannot be applied to student or senior citizen tickets within the group.

• student is defined as anyone age 4 through college age with valid ID
• senior citizen is defined as anyone age 60 & older

Ticket refund in case of H1N1 pandemic in Winona County.

If a H1N1 pandemic is declared in Winona County during the 2009- 2010 season, the Performance Center will work with our patrons to resolve concerns regarding pre-purchased tickets.

• All Page Series subscribers are allowed to exchange tickets for other Page Series events of equal or lesser value, if tickets are available. This policy already exists.
• All SMU Artscore students will be allowed to exchange their tickets for events to take place during the declared pandemic for another show of equal or lesser value, if tickets are available.
• All other SMU students will be allowed to exchange tickets for events to take place during the declared pandemic for another show of equal or lesser value, if tickets are available.
• Tickets must be returned to the Box Office for exchange.
• For all other ticket holders these procedures will be in place:
  If the artist performs as scheduled there will be no refunds.
  If the artist cancels there will be refunds.
  If the Governor, or local authorities, exercise their authority and close public facilities there will be refunds.

Services Guide
Special needs? Just let us know.

• Hearing Assist Systems amplify stage dialogue or music. Reservation at time of ticket order is required. Available only in Page Theatre.
• Alternate Access to the theatre is available to anyone unable to climb stairs. Please indicate the need for ground-level or no-stair access when ordering tickets so we may properly seat you in the theatre. Anyone needing alternate access to the theatre must be escorted by a staff member. Notify an usher or the house manager when you are ready to take your seats.
• Wheelchair Accessible seating is available on the ground floor. Please call us with the number of wheelchair seats needed when ordering tickets so we may properly seat you in the theatre. We cannot guarantee accessible seating through our online sales portal. Please call the box office to order.
• Braille or Large Print Programs are available with a minimum of 14 days advance notice.
• American Sign Language interpreters may be provided for appropriate performances with a minimum of 14 days advance notice.
• Telecommunication Device for the Deaf (TTD/TTY) service is available by calling 507-457-6987.
  

Parking and Directions
Performances are presented at several locations throughout Winona, click here for a complete list of venues and directions.

Concessions
Concessions are offered in the Ben Miller Lobby before many of the performances and at intermission. Patrons are allowed to take beverage purchases made in the lobby back to their seat.

Family Events
The Performance Center is sensitive to the need for quality arts experiences for families with young children, and the Page Series presents multiple performances a year to help serve this need.

Designated Family Events start at 6:30 p.m., and, unless otherwise noted, last 50 to 60 minutes.

Tickets to Page Series Family Events cost $12 for adults and $5 seniors and students ages 4 and older. At this time, Performance Center facilities and programs are not equipped to serve the needs of infants.